FAQ's

What areas do you service?

We service the eastern suburbs of Sydney including Vaucluse, Rose Bay, Darling Point, Dover Heights, Double Bay, Point Piper, Woollahra, Woolloomooloo, Watsons Bay, Potts Point, Rushcutters Bay, Elizabeth Bay, Bellevue Hill, Bondi Junction, Bondi, Bronte, Tamarama, Queens Park, Waverley, Clovelly, Coogee, Randwick, Maroubra, Botany, Matraville, Kingsford, Malabar, Little Bay, La Perouse, Centennial Park, Paddington, Surry Hills, Darlinghurst, Moore Park, Kings Cross.

Do you need a key to my home?

Yes, we will need a key for your home and it will always kept safe and returned to you immediately afterwards. Don’t forget, all our companions are police checked and will treat your home with the upmost respect at all times.

Can I just leave a side door or garage open for you?

We prefer not to do this to reduce the risk of your home being entered by unauthorised persons.

What do I need to provide?

You need to leave enough of everything that your cat needs on a daily basis for the entire time of your trip away.  We will also need your contact details for while you’re away and the details of friends or relatives that we can contact should there be an emergency, as well as your vet.

Can I book without the consultation?

We like to meet you and your cat first and I’m sure your cat would feel more comfortable at least having met its companion once. It also helps us get all the important information we need from you first, before caring for your cat. It also helps to find out exactly what you would like us to do, including plant watering, bins out, mail bringing in, how locks or alarms work, and where things are stored.  For future bookings, you will not need a consultation, provided nothing has changed.

How far in advance do I need to book?

It is recommended that you book at least 2 weeks in advance and even sooner for bookings during peak times. 

What if I need to stay longer than I booked for?

Please contact us as soon as possible to organise this.  You may need to send additional funds for food etc if required.

What is your cancellation policy?

Once you make a confirmed booking and have made payment a minder is allocated to your cat, which means we may turn down other work in your area. As a result cancellations within 1 month of start of booking incurs a 50% cancellation fee of the total booking fee. Please note: there are no refunds for cancellations made within 1 week of start of booking.

Please speak to us about COVID cancellation policies.